Privacy Policy
This privacy notice for Frenzi ("Company", "we", "us", or
"our"), describes how and why we might collect, store,
use, and/or share ("process") your information when you
use our services ("Services"), such as when you:
Questions or concerns? Reading this privacy notice will
help you understand your privacy rights and choices. If
you do not agree with our policies and practices, please
do not use our Services. If you still have any questions
or concerns, please contact us at info@frenziworld.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice,
but you can find out more details about any of these
topics by clicking the link following each key point or by
using our table of contents below to find the section you
are looking for
What personal information do we process? {" "} When you
visit, use, or navigate our Services, we may process
personal information depending on how you interact with
Frenzi and the Services, the choices you make, and the
products and features you use.
Do we process any sensitive personal information? {" "} We
do not process sensitive personal information.
Do we receive any information from third parties? {" "} We
do not receive any information from third parties.
How do we process your information?{" "} We process your
information to provide, improve, and administer our
Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process
your information for other purposes with your consent. We
process your information only when we have a valid legal
reason to do so.{" "}
In what situations and with which parties do we share
personal information? {" "} We may share information in
specific situations and with specific third parties.
How do we keep your information safe?{" "} We have
organisational and technical processes and procedures in
place to protect your personal information. However, no
electronic transmission over the internet or information
storage technology can be guaranteed to be 100% secure, so
we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorised third parties will
not be able to defeat our security and improperly collect,
access, steal, or modify your information.
What are your rights? Depending on where you are located
geographically, the applicable privacy law may mean you
have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to
exercise your rights is by contacting us. We will consider
and act upon any request in accordance with applicable
data protection laws. Want to learn more about what Frenzi
does with any information we collect?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide
to us.
We collect personal information that you voluntarily
provide to us when you register on the Services, express
an interest in obtaining information about us or our
products and Services, when you participate in activities
on the Services, or otherwise when you contact us.
Personal Information Provided by You.{" "} The personal
information that we collect depends on the context of your
interactions with us and the Services, the choices you
make, and the products and features you use. The personal
information we collect may include the following:
- names
- phone numbers
- email addresses
- usernames
- passwords
- billing addresses
- debit/credit card numbers
- contact preferences
Sensitive Information. We do not process sensitive
information.
Payment Data. We may collect data necessary to process
your payment if you make purchases, such as your payment
instrument number, and the security code associated with
your payment instrument. All payment data is stored by
Stripe. You may find their privacy notice link(s) here:
https://stripe.com/en-gb/privacy.
Application Data. If you use our application(s), we also
may collect the following information if you choose to
provide us with access or permission:
-
Geolocation Information. We may request access or
permission to track location-based information from your
mobile device, either continuously or while you are
using our mobile application(s), to provide certain
location-based services. If you wish to change our
access or permissions, you may do so in your device's
settings.
-
Push Notifications. We may request to send you push
notifications regarding your account or certain features
of the application(s). If you wish to opt out from
receiving these types of communications, you may turn
them off in your device's settings.
This information is primarily needed to maintain the
security and operation of our application(s), for
troubleshooting, and for our internal analytics and
reporting purposes.
All personal information that you provide to us must be
true, complete, and accurate, and you must notify us of
any changes to such personal information.
You should be aware that there are certain things that
frenzi will not take responsibility for. Certain functions
of the app will require the app to have an active internet
connection. The connection can be Wi-Fi, or provided by your
mobile network provider, but Frenzi cannot take
responsibility for the app not working at full functionality
if you don’t have access to Wi-Fi, and you don’t have any of
your data allowance left.
If you’re using the app outside of an area with Wi-Fi, you
should remember that your terms of the agreement with your
mobile network provider will still apply. As a result, you
may be charged by your mobile provider for the cost of data
for the duration of the connection while accessing the app,
or other third party charges. In using the app, you’re
accepting responsibility for any such charges, including
roaming data charges if you use the app outside of your home
territory (i.e. region or country) without turning off data
roaming. If you are not the bill payer for the device on
which you’re using the app, please be aware that we assume
that you have received permission from the bill payer for
using the app.
Along the same lines, Frenzi cannot always take
responsibility for the way you use the app i.e. You need to
make sure that your device stays charged – if it runs out of
battery and you can’t turn it on to avail the Service,
Frenzi cannot accept responsibility.
With respect to Frenzi’s responsibility for your use of the
app, when you’re using the app, it’s important to bear in
mind that although we endeavour to ensure that it is updated
and correct at all times, we do rely on third parties to
provide information to us so that we can make it available
to you. Frenzi accepts no liability for any loss, direct or
indirect, you experience as a result of relying wholly on
this functionality of the app.
At some point, we may wish to update the app. The app is
currently available on Android & iOS – the requirements for
both systems(and for any additional systems we decide to
extend the availability of the app to) may change, and
you’ll need to download the updates if you want to keep
using the app. Fenzi does not promise that it will always
update the app so that it is relevant to you and/or works
with the Android & iOS version that you have installed on
your device. However, you promise to always accept updates
to the application when offered to you, We may also wish to
stop providing the app, and may terminate use of it at any
time without giving notice of termination to you. Unless we
tell you otherwise, upon any termination, (a) the rights and
licenses granted to you in these terms will end; (b) you
must stop using the app, and (if needed) delete it from your
device.
Changes to This Terms and Conditions
I may update our Terms and Conditions from time to time.
Thus, you are advised to review this page periodically for
any changes. I will notify you of any changes by posting the
new Terms and Conditions on this page.
These terms and conditions are effective as of 2024-1-1
Contact Us
If you have any questions or suggestions about my Terms and
Conditions, do not hesitate to contact me at
info@frenziworld.com
Information automatically collected
In Short: Some information —
such as your Internet Protocol (IP) address and/or browser
and device characteristics — is collected automatically when
you visit our Services.
We automatically collect certain information when you visit,
use, or navigate the Services. This information does not
reveal your specific identity (like your name or contact
information) but may include device and usage information,
such as your IP address, browser and device characteristics,
operating system, language preferences, referring URLs,
device name, country, location, information about how and
when you use our Services, and other technical information.
This information is primarily needed to maintain the
security and operation of our Services, and for our internal
analytics and reporting purposes.
Like many businesses, we also collect information through
cookies and similar technologies.
The information we collect includes:
-
Log and Usage Data. Log and usage data is service-related,
diagnostic, usage, and performance information our servers
automatically collect when you access or use our Services
and which we record in log files. Depending on how you
interact with us, this log data may include your IP
address, device information, browser type, and settings
and information about your activity in the Services (such
as the date/time stamps associated with your usage, pages
and files viewed, searches, and other actions you take
such as which features you use), device event information
(such as system activity, error reports (sometimes called
'crash dumps'), and hardware settings).
-
Device Data. We collect device data such as information
about your computer, phone, tablet, or other device you
use to access the Services. Depending on the device used,
this device data may include information such as your IP
address (or proxy server), device and application
identification numbers, location, browser type, hardware
model, Internet service provider and/or mobile carrier,
operating system, and system configuration information.
-
Location Data. We collect location data such as
information about your device's location, which can be
either precise or imprecise. How much information we
collect depends on the type and settings of the device you
use to access the Services. For example, we may use GPS
and other technologies to collect geolocation data that
tells us your current location (based on your IP address).
You can opt out of allowing us to collect this information
either by refusing access to the information or by
disabling your Location setting on your device. However,
if you choose to opt out, you may not be able to use
certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your
information to provide, improve, and administer our
Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process your
information for other purposes with your consent.
We process your personal information for a variety of
reasons, depending on how you interact with our Services,
including:
-
To facilitate account creation and authentication and
otherwise manage user accounts. We may process your
information so you can create and log in to your account,
as well as keep your account in working order.
-
To deliver and facilitate delivery of services to the
user. We may process your information to provide you with
the requested service.
-
To respond to user inquiries/offer support to users. We
may process your information to respond to your inquiries
and solve any potential issues you might have with the
requested service.
-
To send administrative information to you. We may process
your information to send you details about our products
and services, changes to our terms and policies, and other
similar information.
-
To fulfil and manage your orders. We may process your
information to fulfil and manage your orders, payments,
returns, and exchanges made through the Services.
-
To enable user-to-user communications. We may process your
information if you choose to use any of our offerings that
allow for communication with another user.
-
To request feedback. We may process your information when
necessary to request feedback and to contact you about
your use of our Services.
-
To send you marketing and promotional communications. We
may process the personal information you send to us for
our marketing purposes, if this is in accordance with your
marketing preferences. You can opt out of our marketing
emails at any time.
-
To deliver targeted advertising to you. We may process
your information to develop and display personalised
content and advertising tailored to your interests,
location, and more.
-
To protect our Services. We may process your information
as part of our efforts to keep our Services safe and
secure, including fraud monitoring and prevention.
-
To identify usage trends. We may process information about
how you use our Services to better understand how they are
being used so we can improve them.
-
To determine the effectiveness of our marketing and
promotional campaigns. We may process your information to
better understand how to provide marketing and promotional
campaigns that are most relevant to you.
-
To save or protect an individual's vital interest. We may
process your information when necessary to save or protect
an individual’s vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR
INFORMATION?
In Short: We only process
your personal information when we believe it is necessary
and we have a valid legal reason (i.e. legal basis) to do so
under applicable law, like with your consent, to comply with
laws, to provide you with services to enter into or fulfil
our contractual obligations, to protect your rights, or to
fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR
require us to explain the valid legal bases we rely on in
order to process your personal information. As such, we may
rely on the following legal bases to process your personal
information:
-
Consent. We may process
your information if you have given us permission (i.e.
consent) to use your personal information for a specific
purpose. You can withdraw your consent at any time.
-
Performance of a Contract.
We may process your personal information when we believe
it is necessary to fulfil our contractual obligations to
you, including providing our Services or at your request
prior to entering into a contract with you.
-
Legitimate Interests. We
may process your information when we believe it is
reasonably necessary to achieve our legitimate business
interests and those interests do not outweigh your
interests and fundamental rights and freedoms. For
example, we may process your personal information for some
of the purposes described in order to:
-
Send users information about special offers and
discounts on our products and services
-
Develop and display personalised and relevant
advertising content for our users
-
Analyse how our Services are used so we can improve them
to engage and retain users
- Support our marketing activities
-
Diagnose problems and/or prevent fraudulent activities
-
Understand how our users use our products and services
so we can improve user experience
-
Legal Obligations. We may
process your information where we believe it is necessary
for compliance with our legal obligations, such as to
cooperate with a law enforcement body or regulatory
agency, exercise or defend our legal rights, or disclose
your information as evidence in litigation in which we are
involved.
-
Vital Interests. We may
process your information where we believe it is necessary
to protect your vital interests or the vital interests of
a third party, such as situations involving potential
threats to the safety of any person.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share
information in specific situations described in this section
and/or with the following third parties.
We may need to share your personal information in the
following situations:
-
Business Transfers. We may
share or transfer your information in connection with, or
during negotiations of, any merger, sale of company
assets, financing, or acquisition of all or a portion of
our business to another company.
-
When we use Google Maps Platform APIs. {" "} We may share your information with certain Google
Maps Platform APIs (e.g. Google Maps API, Places API). To
find out more about Google’s Privacy Policy, please refer
to this{" "}
link. We
use certain Google Maps Platform APIs to retrieve certain
information when you make location-specific requests. This
includes: __________; and other similar information. We
obtain and store on your device ('cache') your location.
You may revoke your consent anytime by contacting us at
the contact details provided at the end of this document.
The Google Maps Platform APIs that we use store and access
cookies and other information on your devices. If you are
a user currently in the European Economic Area (EU
countries, Iceland, Liechtenstein, and Norway) or the
United Kingdom, please take a look at our Cookie Notice.
-
Affiliates. We may share
your information with our affiliates, in which case we
will require those affiliates to honour this privacy
notice. Affiliates include our parent company and any
subsidiaries, joint venture partners, or other companies
that we control or that are under common control with us.
-
Business Partners. We may
share your information with our business partners to offer
you certain products, services, or promotions.
-
Offer Wall. Our
application(s) may display a third-party hosted 'offer
wall'. Such an offer wall allows third-party advertisers
to offer virtual currency, gifts, or other items to users
in return for the acceptance and completion of an
advertisement offer. Such an offer wall may appear in our
application(s) and be displayed to you based on certain
data, such as your geographic area or demographic
information. When you click on an offer wall, you will be
brought to an external website belonging to other persons
and will leave our application(s). A unique identifier,
such as your user ID, will be shared with the offer wall
provider in order to prevent fraud and properly credit
your account with the relevant reward.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies
and other tracking technologies to collect and store your
information.
We may use cookies and similar tracking technologies (like
web beacons and pixels) to access or store information.
Specific information about how we use such technologies and
how you can refuse certain cookies is set out in our Cookie
Notice.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your
information for as long as necessary to fulfil the purposes
outlined in this privacy notice unless otherwise required by
law.
We will only keep your personal information for as long as
it is necessary for the purposes set out in this privacy
notice, unless a longer retention period is required or
permitted by law (such as tax, accounting, or other legal
requirements). No purpose in this notice will require us
keeping your personal information for longer than the period
of time in which users have an account with us.
When we have no ongoing legitimate business need to process
your personal information, we will either delete or
anonymise such information, or, if this is not possible (for
example, because your personal information has been stored
in backup archives), then we will securely store your
personal information and isolate it from any further
processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect
your personal information through a system of organisational
and technical security measures.
We have implemented appropriate and reasonable technical and
organisational security measures designed to protect the
security of any personal information we process. However,
despite our safeguards and efforts to secure your
information, no electronic transmission over the Internet or
information storage technology can be guaranteed to be 100%
secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorised third parties will not
be able to defeat our security and improperly collect,
access, steal, or modify your information. Although we will
do our best to protect your personal information,
transmission of personal information to and from our
Services is at your own risk. You should only access the
Services within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly
collect data from or market to children under 18 years of
age. We do not knowingly solicit data from or market to
children under 18 years of age. By using the Services, you
represent that you are at least 18 or that you are the
parent or guardian of such a minor and consent to such minor
dependent’s use of the Services. If we learn that personal
information from users less than 18 years of age has been
collected, we will deactivate the account and take
reasonable measures to promptly delete such data from our
records. If you become aware of any data we may have
collected from children under age 18, please contact us at
info@frenziworld.com.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions,
such as the European Economic Area (EEA) and United Kingdom
(UK), you have rights that allow you greater access to and
control over your personal information. You may review,
change, or terminate your account at any time.
In some regions (like the EEA and UK), you have certain
rights under applicable data protection laws. These may
include the right (i) to request access and obtain a copy of
your personal information, (ii) to request rectification or
erasure; (iii) to restrict the processing of your personal
information; and (iv) if applicable, to data portability. In
certain circumstances, you may also have the right to object
to the processing of your personal information.
We will consider and act upon any request in accordance with
applicable data protection laws.
If you are located in the EEA or UK and you believe we are
unlawfully processing your personal information, you also
have the right to complain to your local data protection
supervisory authority. You can find their contact details
here:
https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details for
the data protection authorities are available here:
https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent:{" "} If we are relying on your consent to process your
personal information, you have the right to withdraw your
consent at any time. You can withdraw your consent at any
time by contacting us by using the contact details .
However, please note that this will not affect the
lawfulness of the processing before its withdrawal nor, will
it affect the processing of your personal information
conducted in reliance on lawful processing grounds other
than consent.
Opting out of marketing and promotional communications: {" "} You can unsubscribe from our marketing and
promotional communications at any time by clicking on the
unsubscribe link in the emails that we send. You will then
be removed from the marketing lists. However, we may still
communicate with you — for example, to send you
service-related messages that are necessary for the
administration and use of your account, to respond to
service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the
information in your account or terminate your account, you
can:
-
Log in to your account settings and update your user
account.
Upon your request to terminate your account, we will
deactivate or delete your account and information from our
active databases. However, we may retain some information in
our files to prevent fraud, troubleshoot problems, assist
with any investigations, enforce our legal terms and/or
comply with applicable legal requirements.
Most Web browsers
are set to accept cookies by default. If you prefer, you can
usually choose to set your browser to remove cookies and to
reject cookies. If you choose to remove cookies or reject
cookies, this could affect certain features or services of
our Services. To opt out of interest-based advertising by
advertisers on our Services visit
http://www.aboutads.info/choices/.
If you have questions or comments about your privacy rights,
you may email us at info@frenziworld.com.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and
mobile applications include a Do-Not-Track ('DNT') feature
or setting you can activate to signal your privacy
preference not to have data about your online browsing
activities monitored and collected. At this stage no uniform
technology standard for recognising and implementing DNT
signals has been finalised. As such, we do not currently
respond to DNT browser signals or any other mechanism that
automatically communicates your choice not to be tracked
online. If a standard for online tracking is adopted that we
must follow in the future, we will inform you about that
practice in a revised version of this privacy notice.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update
this notice as necessary to stay compliant with relevant
laws.
We may update this privacy notice from time to time. The
updated version will be indicated by an updated 'Revised'
date and the updated version will be effective as soon as it
is accessible. If we make material changes to this privacy
notice, we may notify you either by prominently posting a
notice of such changes or by directly sending you a
notification. We encourage you to review this privacy notice
frequently to be informed of how we are protecting your
information.
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE
COLLECT FROM YOU?
Based on the applicable laws of your country, you may have
the right to request access to the personal information we
collect from you, change that information, or delete it. To
request to review, update, or delete your personal
information, please submit your concern on
info@frenziworld.com